Customer Service

If a Vokèra boiler does require attention, our professional and fully trained customer care team can help.

Our Customer Care Centre is open Monday – Thursday 8:30am – 5:00pm and Friday 8:30am – 4:00pm (excluding Bank Holidays).
You can contact them via telephone on: 056 775 5055 or email:

Also, our  Customer Care Centre in the UK is open Monday – Friday 8:15am – 5:00pm and Saturday 8:00am – 12:00pm.
You can contact them via telephone on: +44 844 391 0999 please select option 2 or email:

To ensure calls are handled efficiently our trained customer care advisors follow our customer care procedures.

Vokèra Customer Care Procedures

  • Upon calling you are asked some basic information regarding the serial number, model name and location of the appliance
  • We always undertake basic checks with you, as sometimes we can resolve queries over the phone
  • If we are unable to resolve your query over the phone we arrange for an engineer to visit. If the boiler is outside its warranty period an engineer visit is chargeable, for details on fixed price repair plans and extended warranty options click here
  • If for any reason you are not satisfied that we have adhered to our customer care procedures, we request details in writing, please send to: Customer Relations, Vokèra Ltd, Stubs Beck Lane, Cleckheaton, Bradford, BD19 4TT or email:

Vokèra Customer Care Policy

  • To provide our customers with a friendly service
  • To work effectively to resolve your query
  • To keep you informed

Our customer care procedure and policy ensure a seamless service resulting in over 95% of our customers being extremely satisfied with the service they receive from our team. During extreme conditions our team can sometimes experience 3 times the usual workload and we prioritise those customers that are most vulnerable with total heating and hot water loss.