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Customer Care

If a Vokèra boiler does require attention, our professional and fully trained customer care team can help.

In Ireland our Customer Care Centre is open Monday – Thursday 9am – 4.30pm and Friday 9am – 4pm. You can contact them via telephone on: 056 775 5055 or email: eire-service@vokera.co.uk.

Whilst every Vokèra boiler is designed and manufactured for long lasting reliability, if a minor fault does occur there are some simple checks you can safely carry out that could resolve the problem without having to call an engineer. However, please note that the following advice is just a basic guide. If your boiler still is not working after these checks, you should contact us to book a service call. And if you smell gas call the Gas Emergency Services immediately.

FAQ

Q. My central heating / hot water has stopped working, what should I do?
Check there is gas to the boiler.
Check there is electricity to the boiler.
Check there is sufficient water pressure.
Check the boiler controls are in the correct position and switched on.
Q. Why is my boiler not lighting?
If you use a token/card type meter check the meter has enough credit.
Check if there has been a disruption to the gas supply.
Check the gas tap is turned to the correct position.
Q. Why is water being discharged from the boiler via the outside pipe?
The water pressure to your boiler may be too high. It should be set at about 1 Bar and never higher than 1.5 Bar.
Q. What could be the cause of continuing drops in water pressure?

This may indicate a water leak. If you cannot see water coming from the boiler the leak may be along the system, such as in the pipework or radiators. In this case, you will need to contact the installer of the system or your local RGII engineer as Vokèra engineers repair boilers only.

Q. My central heating won’t come on after being turned off during the summer, what should I do?
Check the electricity supply is turned on to the boiler.
Check the boiler is switched on at the wall.
Check the fuse hasn’t blown in the plug.
Check the boiler timer or room thermostat are turned on.
Check the control time settings haven’t been disrupted by the seasonal time change. If necessary, refer to the user manual for advice on adjustment.

Send A Message

Essential information before you call

If you are experiencing a problem with your appliance, please follow these simple initial checks before logging a call with us:

  • Check any boiler controls/programmers/thermostats are on and if battery operated that the batteries are not flat. If you have checked all of the above and everything is in order, please have the following information to hand so that we can handle your request efficiently:
    • Have you got hot water?
    • Have you got central heating?
    • Is there any visible damage to the flue outlet?
    • Boiler Model Name
    • Boiler Serial Number
  • Check that you have an electricity supply to your appliance and the power switch is on
  • If you have a pre-pay gas/electric meter, check that there is sufficient credit left
  • If possible check that your mains gas is turned on
  • Check that your mains water supply is on

To book an appointment, call our customer care team on: 056 775 5055 Monday – Thursday 9am – 4.30pm and Friday 9am – 4pm (excluding bank holidays).

If a Vokèra engineer or appointed agent attends your Vokèra boiler and the fault is not due to a boiler fault, you will incur an inspection fee. We kindly ask you to carry out the checks above before requesting an appointment.

Literature

Current

Model Gas Council Number Brochure User Manual Energy Label, Installation & Servicing Manual
BeSMART Download Download Download
Current Vokèra Domestic Gas Boiler Brochure Download - Download
Current Vokèra Commercial Guide Download - Download
Intelligent Energy Saving Boiler Controls Download - Download
Boiler Controls Download - Download
Renewable Solutions Brochure Download - Download
Linea One Combi Boiler (ErP) 4736403 Download Download Download
Unica i28 - i32 - i36 (ErP) 4736414 / 4736415 / 4736416 Download Download The installation manual is within the user manual
Vision 25C - 30C (ErP) 4736410 / 4736411 Download Download The installation manual is within the user manual
Vision Combi Boilers Quick User Guide for Setting the Controls Download Download Download
Compact 25A - 29A (ErP) 4736417 / 4736418 Download Download The Installation Manual is within the User Manual
Vision 20S - 25S (ErP) 4109476 / 4109477 Download Download The Installation Manual is within the User Manual
Mynute 20VHE (ErP) 4109470 Download Download Download
CondexaPRO Light Commercial Boilers (50M 100M 100S) Download - Download
Zenith Solar Thermal Collectors Evacuated Tubes Manual Download - Download
Zenith Solar Thermal Collectors Flat roof – On Tile & Evac. Tubes Download - Download
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Zenith Solar Thermal Accessories Pump Station 4.5m (20026145) Download - Download
Zenith Solar Thermal Accessories Pump Station 6.5m (20026215) Download - Download
Zenith Solar Thermal Accessories Pump Station 11.0m (20029196) Download - Download
AriaPRO Air Source Heat Pumps Download - Download
AquaNova Water Heater 5209403 Download Download Download
AquaFlow Unvented Cylinder (Single Coil) Download - Download
AquaFlow Unvented Cylinder (Twin Coil) Download - Download
OpenTherm Control (711) Download Download The Installation Manual is within the User Manual
Outside Weather Compensation Control (2359259) Download Download The Installation Manual is within the User Manual
411 Programmable Room Thermostat Download Download The Installation Manual is within the User Manual
RCO5 for Compact HE Download Download Download
24hr RF programmable room thermostat (20059642) Download - Download

Discontinued

Model Gas Council Number Brochure User Manual Energy Label, Installation & Servicing Manual
Verve i50 Download - Download
Verve (non ErP) 4109475 Download Download The installation manual is within the user manual
Vision 20S - 25S (non ErP) 4109476 / 4109477 Download Download The Installation Manual is within the User Manual
Mynute i20 - i30 (non ErP) 4109481 / 4109482 Download Download The installation manual is within the user manual
Vision 25C - 30C upgrade (non ErP) 4736410 / 4736411 Download Download The installation manual is within the user manual
Unica i28 - i32 - i36 (non ErP) 4736414 / 4736415 / 4736416 Download Download The Installation Manual is within the User Manual
Compact 25A - 29A (non ErP) 4736417 / 4736418 Download Download The Installation Manual is within the User Manual
Mynute HE (12HE - 15HE - 20HE - 25HE - 30HE) 4709454 / 4109456 / 4109458 / 4109460 / 4109462 Download Download Download
Neutro Biomass Pellet Boiler - Download Download
Aria Air Source Heat Pump (6.8kW - 8.3kW - 11.0kW) - Download Download
Linea 28HE - 32HE - 36HE 4709489 / 4709490 / 4709491 - Download Download
Linea Max 28HE Floor Standing Combi Boiler 4709479 - Download Download
Compact 25A - 29A 4736401 / 4736402 - Download The Installation Manual is within the User Manual
Compact 25HE - 29HE - 35HE 4709473 / 4709475 / 4709477 - Download Download
20 80 CF & 24 96 Flowmatic 4709409 / 4709410 - Download Download
20 80 RS Flowmatic 4709407 - Download Download
20 80 RSS Flowmatic 4109405 - Download Download
24 96 RSE Flowmatic 4709408 - Download Download
Eclipse ESC 4709424 - Download Download
Eclipse ESS 4109410 - Download Download
Elidra 24 96 AGM 4709415 - - Download
Excell 80E 96E (Old Hydraulics) 4709413 / 4709414 - Download Download
Excell 80E 96E (New Hydraulics) 4709418 / 4709419 - Download Download
Excell 80SP (Old Hydraulics) 4709416 - Download Download
Excell 80SP (New Hydraulics) 4709417 - Download Download
Hydra 4709436 - Download Download
Linea 24 28 4709427 / 4709428 - Download Download
Linea Max SE 4709430 - Download Download
Linea Plus AG 4709431 - Download Download
Maxin 24e - 28e 4709422 / 4709423 - Download Download
Mynute 10e - 14e - 20e 4109415 / 4109416 / 4109417 - Download Download
Mynute 10SE - 14SE - 20SE 4109411 / 4109412 / 4109413 - Download Download
Mynute 28SE 4109414 - Download Download
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Mynute 14 48SE and 20 70SE 4109406 / 4109407 - Download Download
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Option 4709432 - Download Download
Pinnacle 16 - 26 4109423 / 4109424 - Download Download
Synergy (B) 4109427 - Download Download
Synergy e 25 - 29 (A) 4109439 / 4109440 - Download Download
Syntesi 25 - 29 (B) 4709446 / 4709448 - Download Download
Syntesi e 25 - 29 (A) 4709466 / 4709467 - Download Download
Linea 7 4709440 / 4709442 / 4709444 - Download Download
Compact 24SE - 28SE 4709434 / 4709435 - Download Download
Mynute 28E - 35E 4109418 / 4109429 - Download Download
Unica 28HE - 32HE - 36HE 4709483 / 4709485 / 4709487 Download Download Download
Unica 32BHE Balcony Combi Boiler 4709499 Download Download Download
Compact 24SE 4736406 Download Download The Installation Manual is within the User Manual
Compact 28SE 4736407 Download Download The Installation Manual is within the User Manual
Mynute i20 - i30 (ErP) 4109481 / 4109482 Download Download The Installation Manual is within the User Manual
Mynute 35HE 4109464 Download Download Download
Mynute 15VHE (ErP) 4109468 Download Download Download
Verve (ErP) 4109475 Download Download The Installation Manual is within the User Manual
Mynute 25EHE - Ireland Only Download Download Download
Mynute 24SE 4109473 Download Download Download
Mynute 12e - 16e - 20e - Download Download
Vision 25C - 30C 4736410 / 4736411 - Download The Installation Manual is within the User Manual
Vision 20S - 25S 4109476 / 4109477 - Download The Installation Manual is within the User Manual

Fixed Price
Repair

If your boiler requires a repair, we offer a fixed price repair which includes call out, labour and parts (Terms and Conditions apply).

Repair & Care
Maintenance Plan

Repair & care is a maintenance & support plan for your broken-down boiler, providing a one-off repair, then ongoing maintenance and support for your boiler.

Annual
Services

An annual service ensures your boiler is working safely and efficiently. What does an annual service include?