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Vokèra, an industry leader in quality home heating devices, is thrilled to have been nominated in both the Collaboration of the Year and Training Initiative of the Year categories at the prestigious H&V News Awards.
In the Collaboration of the Year category, Vokèra has been recognised for its work with Sharp Construction, Fife Council and the Scottish Energy Centre, part of Edinburgh Napier University, on refurbishing a four-in-a-block residential property. Located on Rosewell Drive in Fife the project aimed to find the most efficient way to refurbish properties for the community.
Vokèra is also shortlisted for the Training Initiative of the Year for its impressive work with Glasgow Kelvin College and the Vokèra College Partnership Programme, which has been set up to help and support the next generation of heating engineers.
“It is a real honour to be shortlisted in both of these categories,” says Neil Mattock, Marketing Director at Vokèra. “The H&V News Awards represents the best in the industry and there are some great finalists and we are delighted to be amongst them. It is great recognition for the work we are doing with our college partnership scheme and the hard work that went into the refurbishment project in Fife.”
As the longest-running award ceremony within the industry, the H&V News Awards have the fantastic reputation of being The Oscars of the building services world. This year, the awards are due to take place on 21st April 2016 at the Grosvenor House Hotel in London. The event has become known as an annual celebration of excellence, forward thinking and the greatest achievements within the entire HVAC and building services value chain. This includes anyone from contractors and consultants, installers, private building owners, service and maintenance companies, building information modelling (BIM), retrofit and safety and training providers.
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Vokèra, an industry leader in quality home heating solutions, has been highly commended by Domestic and General (D&G) customers for the third year running. D&G, the UK’s leading specialist warranty provider, conducts a quarterly independent Customer Satisfaction Survey, based on a questionnaire sent to its customers following each callout and reviews customer service and satisfaction levels. The latest report has awarded Vokèra with an impressive overall satisfaction rating of 94.58% and places the company in the top spot against other rival boiler brands and second in the overall manufacturer list (measured against rival boiler brands but crucially leading white goods manufacturers as well).
Vokèra is one of the leading UK boiler brands, renowned for its comprehensive range of energy efficient appliances, including the Unica i, Vision and Mynute i, supported by a reputation for excellence in customer service, support and training. The company’s product portfolio also includes a full range of ancillaries and control devices to optimise ease of installation and efficiency still further. Vokèra also supplies the market with a commercial boiler range, unvented cylinders, gas fired water heaters, solar thermal collectors and air source heat pumps. Established over 30 years ago, Vokèra has bases across the UK and Ireland to support each installation and every installer.
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Due to popular demand, Vokèra is continuing its Vision On promotion until 31 January 2016. The promotion, which is open to Affinity Members, rewards installers for purchasing boilers from the innovative Vision and Unica i ranges.
“This promotion has been really well received by installers and we are delighted to be extending it for another month,” comments Neil Mattock, Marketing Director at Vokèra. “Installers work extremely hard, especially at this time of year, and this promotion is all about rewarding their hard work. All installers need to do is sign into or sign up to Affinity, register the boiler and claim the rewards. If they are already members, the scheme works in addition to the points installers already receive for purchasing Vokèra boilers.”
The promotion gives installers the chance to collect various entertainment technology rewards depending on the number of boilers they buy. If installers purchase three Vision or Unica i boilers they will receive a sound bar (equal to 930 Affinity points), for five boilers they can pick up a home cinema kit (equal to 4167 Affinity points) or for 10 boilers they will be rewarded with a 50” TV (equal to 6303 Affinity points). Both Vision and Unica i boilers will also benefit from an exclusive seven- year warranty, upgraded from five when registered through Affinity online or via the Vokèra App.
Established over 30 years ago, Vokèra’s wide product portfolio includes domestic gas boilers, unvented cylinders, water heaters, solar thermal collectors and air source heat pumps. Vokèra has bases across the UK and Ireland to support each installation and every installer.
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Vokèra is delighted to announce that its Unica i32 combi boiler can achieve a market-leading efficiency of 98% under ErP when installed with Class VI controls. This equates to an A+ energy rating and makes one of the most efficient boiler and controls combinations available on the market.
The Unica i32 boasts one of the best boiler seasonal space heating efficiency ratings in the UK at 94%. Under the ErP Directive, adding a weather compensation sensor and modulating room senor (Vokèra’s 711 OpenTherm RF programmable room thermostat) to the Unica i32 gives a 4% efficiency uplift taking the whole package to a market leading 98% space heating efficiency. This is great news for installers as the new ErP Directive will focus on not just single item efficiency but on the whole system.
“With the ErP Directive coming into force during September, we are delighted to be able to offer our customers one of the most efficient product packages on the market,” Alister Maclachlan, Product Director at Vokèra comments, “We have worked hard to make the Unica i range as efficient as possible and to guarantee our boiler combined with our energy-saving controls will reach an A+ rating under ErP is a fantastic achievement.”
Designed specifically with ease of installation in mind, the Unica i32 incorporates a ‘plug & play’ connection for the 711 control, and also includes a fixing jig that can be removed once the pipework has been fabricated. This feature improves siting accuracy and is especially beneficial if wall surfaces are uneven. Offering best-in-class modulation with a ratio of 10:1, the Unica i32kW model can modulate its output down to just 3.2kW. Meanwhile, the front-facing Riello heat exchanger ensures quick and easy, cost-effective maintenance. The Unica i32 is available with a five-year warranty as standard.
Delivering exceptional flexibility with its many flueing capabilities, Vokèra’s Unica i32 is ideal for a vast range of applications and can be configured for either top or rear-flue outlet; or alternatively, as a twin-flue configuration. The Unica i32’s versatility provides installers with a ready-made solution that offers a high-quality combi that’s both practical and affordable.
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Vokèra is turning up the heat with the new ‘Vision On’ promotion for Affinity Members. The new scheme will reward Affinity registered installers for purchasing boilers from the innovative Vision and Unica i ranges and will run from 1 September to 31 December 2015.
The promotion gives installers the chance to collect various entertainment technology rewards depending on the number of boilers they buy. If installers purchase three Vision or Unica i boilers they will receive a sound bar (equal to 930 Affinity points), for five boilers they can pick up a home cinema kit (equal to 4167 Affinity points) or for 10 boilers they will be rewarded with a 50” TV (equal to 6303 Affinity points). Both Vision and Unica i boilers will also benefit from an exclusive 7 year warranty, upgraded from 5 when registered through Affinity online or via the Vokèra App.
“We are delighted to be offering this promotion to our Affinity members,” comments Neil Mattock, Marketing Director at Vokèra. “We want to reward installers for their loyalty and have spent a lot of time over the last year revamping the Affinity programme. This promotion is a further commitment to our installer members. This scheme will work in addition to the points installers already receive for purchasing Vokèra boilers. All installers need to do is sign into or sign up to Affinity, register the boiler and claim the rewards!”
Designed specifically with installer ease in mind, its rear flue option, advanced fixing jig for accuracy and side-mounted heat exchanger make Vokèra’s Unica i an obvious choice. Available in three models, the Unica i range provides a class-leading 10:1 modulation ratio making the boilers extremely energy efficient.
The feature-rich Vokèra Vision A band condensing combi boiler range is designed to be extremely installer-friendly and suitable for a range of applications. Weighing just 27kg, the Vision combi boiler is easy for installers to lift and fit into small spaces, such as a kitchen cupboard. Meanwhile, the rear flue option adds to the ease of installation and gives multiple siting possibilities. The Vision combi includes a built-in seven-day digital clock, allowing homeowners to program bespoke heating functions per day for maximum flexibility, and a built in filling loop.
Originally launched back in 2006, Affinity has grown to become one of the heating industry’s most successful loyalty schemes. For 2014, Affinity has been remodelled to retain the essence of the scheme that focusses on giving unparalleled support and rewards to installers, which has made it so successful. The new Affinity has evolved to embrace the demand from today’s installer for a loyalty programme which is easy to access, 24/7, from whichever device they are using.
Established over 30 years ago, Vokèra’s wide product portfolio includes domestic gas boilers, water cylinders, water heaters, solar thermal collectors and air source heat pumps. Vokèra has bases across the UK and Ireland to support each installation and every installer.
Vokèra has launched the new Vokèra App to provide a wide variety of time-saving, useful content straight to a mobile device with the added advantage of convenient integration with Vokera’s popular Affinity Rewards programme for installers registered on the scheme.
“The Vokèra App will make a difference for the busy installer on the move,” says Neil Mattock, Marketing Director at Vokèra. “We’ve designed it to bring easy and up to the minute access on important information covering Vokèra products, accessories, stockists and training. Even better, for installers on our Affinity Rewards programme, it’s fast and simple to enter installed product information for points, track progress and keep up to speed with the latest offers in the scheme.”
Working on iOS and Android platforms, the Vokèra App is free to download from the App Store here and Google Play here.
It includes:
Vokèra Product Catalogue: The full Vokèra product catalogue is available to view and interrogate, giving installers all the boiler and accessory information they need, to hand, wherever they are.
Stockist locator: By entering a postcode or town, or with location services enabled, installers can quickly find their nearest Vokèra stockist, as well as opening times and contact number. Installers can then easily identify the right places to buy products, spare parts and accessories when working in an unfamiliar area or in an emergency.
Training: The training section of the Vokèra App provides instant information on training courses as well as contact numbers and email address. For 2015, Vokèra has a number of new courses coming on to the market to help with the continued development of installers.
Special Affinity Members’ Area: Installers on the scheme can quickly and efficiently register installed products using the app. Rewards and points can also be viewed and installers can discover the latest promotions available. Vokèra is not only offering set promotions but also the option for installers to choose their own rewards with the concierge button, where they can suggest prizes that they like would like to receive, for example it could be vouchers towards a new power tool, money off in a favourite store or a new phone. As well as rewards, installers will have access to tips for marketing their business’ and exclusive promotions, such as, double points, and 7 year warranty on selected boilers.
For more information watch the video below.
If you have any further questions, please contact the Affinity Support Team on 01727 744044 or email a[email protected].
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Vokèra will be in attendance at a number of industry and trade events over the coming months.
Meet the Manufacturers in association with HIP! Magazine
As part of its College Partnership Programme, Vokèra will be attending six regional Meet the Manufacturers events throughout February and March 2015. At the events, which have been organised by student heating and plumbing magazine HIP!, Vokèra will be presenting its current range of boilers and controls to students and lecturers throughout the country.
For a full list of dates, and to book your place, visit their website here.
Installer2015
Vokèra will be attending the first ever Installer2015 trade show at the Ricoh Arena in Coventry on the 12th to the 15th May. Installers will be able to get hands on with Vokèra’s current range and their Technical Trainers will be on hand to answer any questions attendees may have.
To register your attendance at Installer 2015, visit their website here.
PHEX+ Alexandra Palace 2015
Vokèra will be attending the Plumbing and Heating Exhibition (PHEX+) at Alexandra Palace on the 20th and 21st May. Popular Vokèra models will be on display along with Technical Trainers and Area Sales Managers on hand to answer any questions attendees may have.
To register your attendance at PHEX Alexandra Palace 2015, visit their website here.
Vokèra has enhanced the modulation ratio on its innovative Mynute i30 system boiler. Now benefiting from a modulation ratio of 10:1, the Mynute i30 is an extremely energy efficient solution which is also easy to install, maintain and use.
“We are delighted to bring an improved Mynute i30 to market,” comments Alister Maclachlan, Product Director at Vokèra. “By increasing the modulation ratio on the Mynute i30 we can maximise fuel saving performance of the boiler without compromising on comfort. It ensures that the boiler can modulate down to an extremely low output – to just 3kW, reducing wear and tear on primary components and optimising fuel efficiency.”
In addition to offering an impressive modulation ratio, the Mynute i30 also features a rear flue option as well as the standard top flue option to give excellent siting flexibility in new build and replacement applications. Additional options include horizontal, vertical and twin flues, so that the boiler can be easily installed almost anywhere in the home. The boiler is compact and lightweight, allowing it to be easily lifted, positioned and secured.
The front-facing radial heat exchanger makes maintenance a hassle-free task for installers. The unique radial design utilises an extruded aluminium alloy for optimum thermal transfer performance and incorporates a new profile that inhibits the build-up of condensate residue to cut the need for cleaning. Integral frost protection and an automatic anti-seize function help minimise the risk of failure in cold weather and pump sticking after long periods of inactivity.
To boost the boiler’s low energy credentials, the Mynute i30 is compatible with a range of Vokèra control options. These include the company’s pioneering, easy to install OpenTherm programmable room thermostat and its outdoor weather compensation sensor (heating only applications) which are proven to save money for consumers. Low in NOx emissions and delivering Class-5-rated performance, the Mynute i30 also comes with anti-cycling control as standard to minimise fuel consumption and general wear and tear.
The simple to use back-lit LCD display ensures end-users can easily operate and adjust the appliance and the integrated Autostop disabling function gives landlords peace of mind that the boiler will alert tenants when the annual gas safety check is due and will go into standby mode if the check is overdue.
Vokèra’s Mynute i range also includes the Mynute i20 and Mynute i35 and is suitable for both natural gas and LPG installations, with the addition of the LPG conversion kit. For more information on the Mynute i range or to view the whole Vokèra product offering, visit www.vokera.co.uk
Vokèra is delighted to announce the opening of its new training centre and College Partnership with JTL in Birmingham.
JTL, a charity which was set up in 1990 by the Electrical Contractors Association and the Union Unite, offers a vast variety of learning resources for young people including Advanced Apprenticeships, Training Courses and NVQ Assessments.
JTL will be the seventh satellite training centre where Vokèra training courses are held, offering Gas Safe registered engineers the opportunity to learn more about the Vokèra product range to ensure the service they provide to homeowners is efficient.
Alongside a new training facility, Vokèra will be supporting JTL as part of their College Partnership Programme. As a College Partner, JTL will receive marketing and educational support from Vokèra including educational material, signage and training days for students and lecturers. Vokèra will also provide access to discounted boilers and sponsorship for student awards throughout the year.
Vokèra set up the College Partnership Programme in 2013 and, to date, are working with eleven colleges throughout the country to give their students the confidence they need to work in the industry.
Vokèra currently offers three training courses; High Efficiency, Fault Finding and Controls. To enquire further, or for more information, please click here or call our Technical Training Department on 0844 391 0999 option 5.
Following extensive consultation with the market, Vokèra is proud to announce that the relaunch of its popular loyalty scheme, Vokèra Affinity, to now live and ready to support, inspire and motivate the modern, digitally-driven installer.
The new Vokèra Affinity scheme offers installers unparalleled support and convenience by allowing them to register their customers’ extended product warranty, receive free Gas Safe notification and claim their Affinity points in one easy online form. Additionally, the new scheme provides installers with personalised rewards, Marketing Support, product information, spare parts, stockists, literature and Technical Support all in one place. For more information, please click here.
The scheme is the result of extensive research conducted by Vokèra with existing Affinity members and non-members to ensure the scheme was designed around them fulfilling their needs as modern, professional installers. As a result, Vokèra has ensured Affinity will help installers and make their working lives easier by reducing paperwork allowing them more time to get on with the job
and enjoy their free time.
Following the relaunch of Vokèra Affinity, Vokèra is also launching the Vokèra App. The Vokèra App, which will be available on iOS and Android devices in the next few weeks, will be able to do everything the website can do on the move, wherever you are! You will be able to register installations, log on to your Affinity account and access a whole host of support material on an engaging portable interface.
Vokèra Affinity is now live, and ready. To register please click here and view this Registration and Claim Guide for more information.
If you have any further questions, please contact the Affinity Support Team on 01727 744044 or email [email protected].
If your boiler requires a repair, we offer a fixed price repair which includes call out and labour plus parts (Terms and Conditions apply).
Annual Services
An experienced and professionally qualified engineer will service your boiler in accordance with the following schedule:
Check boiler performance, flue and ventilation
Visually check all components for water leaks
Full inspection for damaged or worn components
Visually inspect burner and heat exchanger for deposits, clean accordingly
Visually check for satisfactory ignition, flame picture and stability
Check flame failure device, check and adjust burner pressure
Fully check operation of boiler and controls
Check expansion vessel and reset pressure accordingly
Carry out a flue gas combustion analysis
Repair & Care Maintenance Plan
Repair & care is a maintenance & support plan for your broken-down boiler, providing a one-off repair (where repairable) and then ongoing maintenance and support for your boiler.
Vokèra will be in attendance at a number of industry and trade events over the coming months.
Vokèra has enhanced the modulation ratio on its innovative Mynute i30 system boiler. Now benefiting from a modulation ratio of 10:1, the Mynute i30 is an extremely energy efficient solution which is also easy to install, maintain and use.
Vokèra is delighted to announce the opening of its new training centre and College Partnership with JTL in Birmingham.
